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Domain Strategy

What if "too expensive" is the most expensive thing you'll say?

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Why have you not secured the best domain name for your business? If your project has gone beyond the idea stage and you are still not on the exact brand match .com domain for it, chances are you’ve looked at it, maybe even asked for a price. And you found it expensive. Too expensive.

It is the most common thing anyone says about a domain name, and it is half a sentence. Too expensive compared to what? You have a price but you stop before figuring out the only thing that would tell you whether it is a good one.

Greg Isenberg, who runs Late Checkout, spent years on the confident side of that reflex:

I used to think buying a premium dotcom domains were a waste of cash. I'd hear stories of people spending $500k on a dotcom domain and would silently laugh to myself. If only you spent that money on paid ads, viral videos etc. That 500k might be 100k customers! You're just lighting the cash on fire for ego. But I was wrong.

What is worth noticing is that the reflex felt like arithmetic. The maths looked obvious: half a million dollars, a hundred thousand customers. It was a feeling wearing number's clothes, and only running the actual experiment told the two apart.

Here is why the second half stays missing. The price of the name you want is a number on a screen, clean and visible, maybe even alarming. The cost of the name you are using instead is not a number anywhere. It is spread across years, folded into other budgets, and it never sends you an invoice. One side of the comparison shows up as a line item. The other shows up as a habit. So the sum is rigged. The thing you can see always looks expensive next to the thing you never total.

And there is a great deal on the side you never total. Every visitor who typed the cleaner version of your name and landed somewhere else. Every extra bit of acquisition cost you carry because the ad, the search result, the recommendation passed along at dinner each leak a little trust on the way to a name that does not quite match. Every second a customer spends wondering whether it was .co or .io or the .com you chose not to buy, and the ones who never do find out. You won't get a bill for those. That expense runs quietly, and it grows. The larger you get, the more the wrong name costs you. And the name you did not buy does not wait for you at the price you turned down. A good name rarely gets cheaper.

So both meters climb together, the tax on the wrong name and the price of the right one.

That is the whole trouble with the word "expensive". A domain has no price that means anything on its own. The number only means something set against what the name saves you and adds as value to the business. Put $50 000 next to $30 000 saved per year of leakage and the name has paid for itself before its second birthday.

And that is the version where nothing goes wrong. That tax is the floor, not the ceiling. The same name you do not own can also arrive as the whole bill at once, in a form you cannot miss. A trademark holder you never thought to check for sends a letter, and the brand you spent years teaching people to recognise has to be pulled out and replaced, the site, the packaging, the search results, every customer's muscle memory, inside a single quarter. The clean version you passed on gets bought by a different business who now stands in the doorway you built and greets the people looking for you. Or it is bought by someone with worse in mind, who runs a convincing copy of your site off a name your customers already half-trust, and their logins and card details flow into an inbox that was never yours. Each of those is its own kind of expensive: a forced rebrand, a legal exposure, a security breach.

Flip the whole thing over and the upside arrives in the same currency, with the sign reversed. After acquiring Atom.com, Darpan Munjal watched the invisible side turn visible:

Organic traffic doubled, up 129%. Our cost-per-click even fell by 18%. The brand was doing work that ads alone couldn't.

The line to sit with is the cost-per-click. That is the acquisition tax, the one marketing pays without ever naming it, going down because the name now does the work the budget used to.

"Too expensive" only becomes a complete thought once someone has done the other half of the calculation. Almost nobody has, and that is not a failure of intelligence. It is that no one owns the number in your company. There is not one person whose job it is to connect the compromise name to the margin quietly leaving the side of the business.

Before you call a domain too expensive, it is worth being able to finish the sentence. Too expensive next to what? What is the name you are on now already costing you, in acquisition cost you have accepted as the price of doing business, in visits that quietly arrive somewhere else, in the trust that thins a little on every introduction? If you cannot put a figure on that, you have not weighed the price.

Grails has a free calculator for the half nobody totals. It estimates what your current domain is costing you in leaked traffic, brand value, and marketing overhead. It runs entirely in your browser, so nothing you enter leaves your device. It will not make the decision for you. It puts a number on the side of the sum you have been leaving blank, in a form you can put in front of a board.